Terms of Service

Terms of Service

These Terms of Services (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Sheena Burton’s Tailor Shop, Inc. (“SBTS”) relating to the purchase of the garment creation, alterations, repairs or restorations described on the invoice (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto.

Key Points:

·     At the first fitting, a non-refundable deposit of at least fifty percent (50%) of the base quote is due.

·     When Client makes final payment that signifies acknowledgement that the garment(s) has/have been checked and determined to be in satisfactory and acceptable condition.

·     SBTS is not responsible for any breakage, wear/tear, staining, damage or wrinkling after the garment(s) are picked up by Client.

·     For alterations and custom-made or bespoke garments, Client’s measurements will be taken and logged. If there are significant changes to measurements during the process, additional charges may be incurred to re-fit the garment.


I. Deposits and Invoicing. After the first fitting, a non-refundable deposit of at least fifty percent (50%) of the base quote is due.

Any changes in Client’s measurements after the first fitting which cause additional or different Services to be rendered are subject to additional charges. The Client presumes all responsibility over any weight gain or loss that may affect the way a garment fits. Clients who come more than 3 months before their weddings do so at their own understanding that SBTS cannot control for changes in fit due to body fluctuations after the final fitting is over. Any changes that need to be made after the second fitting is subject to additional alterations costs, additional appointments, etc. Clients who choose to come early do so at their own financial risk.

The base quote is subject to change if the Client requests changes after the initial consultation (including those needed due to weight fluctuations or changes in shoes) or additional materials are required. Any changes in heel height are subject to additional charges. The second half of the invoice is due at the final fitting or time of pickup. All alterations and garment care agreements are final – no refunds or exchanges are given. Any accessories purchased in-studio are non-refundable.

II. Fittings, Acceptance. SBTS will begin to perform the Services upon[JC1]  receiving the deposit. Services provided are based on the measurements provided at the time of the Client’s first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Client’s measurements at the time of the first fitting. SBTS cannot be held responsible for garments that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc. Clients are advised to not introduce any major lifestyle changes that may influence body weight and type as not to disrupt the fitting process.

SBTS will execute the tailoring work as discussed during fittings; if a seam cannot be opened or sewn, or if any alteration technique is deemed high-risk yet the client chooses to proceed, this is done at the client’s own risk. Some garments may be unalterable or unalterable in certain areas. Techniques and approaches are taken at the discretion of SBTS. The client expresses acknowledgement that altering a dress is a deliberate modification to the dress, and not all alterations can be undone.

Any cancellations or reschedules of first, second, third, or final fittings made within 48 hours are subject to a $50 appointment fee. Clients who miss 50% or more of the allotted appointment time will be charged the late fee and will need to reschedule their fittings. Any additional elective appointments requested by the Client outside the standard 3 fittings will incur a $50 appointment fee. This includes appointments for refittings, change of mind, appointment to try accessories, etc.

All clients that do not leave garments to altered down the same day will have received an “estimate”. Estimates incur a non-refundable $50 appointment fee, and estimates are valid for 1 business day. This $50 appointment fee will be charged regardless of if SBTS is able to provide alterations services to the Client to cover the consultation and appointment time.

Clients who decide to pick-up their dresses earlier or cancel alterations (if possible) will not be able to recover the deposit, and agree to accept their dresses in their unfinished state.

All concerns or complaints are to be addressed with SBTS during the fitting process and before the final fitting. In the event of a disagreement, any and all resolutions will be at the discretion and sole responsibility of SBTS. Should the Client neglect to come for a scheduled fitting, SBTS is not liable for the fit or finish work of the garment.

III. Customizations. Any customization in the design of a garment, are based on the information provided at the time of Client’s initial request for such customization. Some requested customizations may not be technically feasible or may be considered high-risk, and SBTS cannot be held liable for changes to the dress if the client consents to such changes. Any changes in the design by the Client after this initial request are subject to additional charges, or may not be able to be completed. Diagrams and fitting notes will serve as the written record for customization requests.

Any dress customizations made outside of the structure of the garment as received (i.e. original seams) are performed at the Client’s own risk. Clients may be held responsible for acquiring the proper materials (additional fabric, beads, straps, sleeves, etc.) for customizations and may be charged separately if those materials are acquired on the client’s behalf. SBTS is not responsible for any liaising between the client and a third-party providing materials; the responsibility and risk is ultimately assumed by the client.

IV. Pickup, Delivery. All accounts must be paid in full before the Client’s garment can be released. If the Client would like another party to pick up the garment on their behalf, SBTS must receive expressed permission and consent with that party’s name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the earlier of Client or surrogate receipt of garment.

If another party pays for services with their own credit or debit card they must also be a signatory to this agreement.

Once a garment leaves SBTS’s possession, the store and the tailors are not held responsible for the anything that may happen to the garment. This includes, but is not limited to wrinkling, stains, breakage, wear and tear, bustles breaking or falling out for any reason, etc. The Client shall inspect the garment upon final fitting and pick-up; SBTS cannot be held responsible for fit and wear once the garment leaves the premises. Final pick-ups are interpreted as acceptance.

Any garments that do not have a fully paid deposit (or whose payment has bounced) become possession of SBTS’s after six months. Unclaimed garments become possession of SBTS after six months. The garment may be released at full discretion of SBTS after the final balance and any late fees have been fully paid. Garments not picked up for 30 days will incur a storage fee may. Any garment not picked up for 6 months may be sold or donated to charity.

V. Warranty Disclaimer. The Client acknowledges SBTS makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is, and SBTS hereby disclaims any and all representations and warranties, express or implied, including without limitation the warranty of merchantability, fitness of a particular purpose.

VI. Limitation of Liability. In no event will SBTS be held liable for any indirect, incidental, special, punitive, consequential, exemplary or similar damages including without limitation, lost profits, loss of use, pain and suffering or mental anguish, related to or arising out of the Services provided. In no event will SBTS be held liable for any direct damages related to or arising out of the services in excess of the price paid by the Client for the service which is the subject of the claim. SBTS shall assume no responsibility, whatsoever, for any damages caused to members or third parties as a result of the stoppage of services to a member to whom any of the previous provisions apply.

VII. Force Majeure. Any delay or failure in the performance by SBTS shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of SBTS, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental acts, injunctions, labor strikes, and errors or omissions of a manufacturer or its distributor.

VIII. Right of Refusal. SBTS, affiliates, and contracted agents reserve the right to refuse alteration services or sales to any individual under any circumstances for any reason at any time.

IX. Terms and Conditions Revisions. SBTS reserves the right to change these terms and conditions at any time without prior notice; SBTS may change, add, suspend, cancel, remove or otherwise modify the services offered at any time without prior notice. Any such modification will be effective immediately upon public posting (https://sheenaburton.com/about/terms-conditions/). Your continued use of our Service and web Site following any such modification constitutes your acceptance of these modified Terms.

Clients who book an appointment with SBTS must agree to these terms and conditions to receive service with SBTS. The parties agree that this agreement may be electronically signed (as agreed to upon booking). The parties agree that the electronic confirmation offered at time of appointment booking are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility. Clients who book an appointment with SBTS must agree to these terms and conditions to receive service with SBTS.


I. Deposits and Invoicing. Any fees are due at time of final delivery and are non-refundable. All alterations, repair, restoration, custom-made and bespoke agreements are final – no refunds or exchanges are given. Any accessories purchased on behalf of client are non-refundable.

II. Process, Acceptance. We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, bustles, buttons, bells and sequins.

SBTS is not responsible for any breakage, wear/tear, staining, damage, or wrinkling after the point of pick-up. This is because many variables outside of our control, for which we are not responsible, can contribute to these factors.

 [JC1]You have to write down their measurements on the contract when you first measure them.